Getting the Right Metric

We find it interesting that companies report turnover by year or month when many of them have a high turnover rate in employees’ first 90 days. So our solution is to measure early turnover…first 90, 180, and 365 days…to learn each company’s early turnover “tipping point”. If we know many leave in their first 90 days but those who make it past 90 days tend to stay for long periods, then it makes sense to measure, report, and set goals for this metric rather than the usual ones.
This metric is especially helpful for high-turnover jobs such as call center reps, waiters and waitresses, fast food workers, and even nurses. Nurses have so many choices that some hospitals lose them early and need to build in early fixes in the ways they hire and onboard.