Employee Retention Tip of the Month

Retention Tip #19: Match the length of your onboarding program with your tipping point

Many companies lose a high percentage of new hires early, specifically the first 90 or 180 days. This happens especially in service industries, such as call centers, retail and fast food. If your company faces this challenge, measure the number of days at the point where early turnover ends...the point at which you can say, "If they stay this long, they tend to stay much longer,” and develop onboarding processes that continue throughout this period. Include supervisors by asking them to meet with employees over time with specific questions to ensure new hires are connected to their peers and their supervisors, too, as well as learning and performing their jobs well.